Deposit Services

Deposit Protection

Riley Marshall is a registered member of a Government regulated Tenancy Deposit Scheme. This means we are able to protect tenant’s deposits to keep them safe throughout the tenancy.

Landlords must protect the tenants’ dilapidation deposit at the start of the tenancy to comply with the law. Failure to do so can result in fines and complications in serving notice on the tenant if you want them to leave.

The purpose of the legal regulations is to ensure good practice in returning deposits at the end of the tenancy and making fair deductions. It also means that when landlords need to claim against a tenant’s deposit there is a mechanism in place to reduce disputes.

To make it easier to enforce any claim for loss or damage at the end of the tenancy we highly recommend that you have a professional Inventory and Statement of Condition prepared and checked at the start and end of each new tenancy.

Information landlords must give tenants

Within 30 days of receiving a tenant’s deposit, the landlord must tell the tenant:

  • the address of the rental property
  • how much deposit the tenant has paid
  • how the deposit has been protected
  • the name and contact details of the tenancy deposit protection scheme (TDP) and their dispute resolution service
  • either the landlords name and contact details or their agents name and contact details
  • the name and contact details of any third party who paid the deposit
  • in what cases the landlord would keep some or all of the deposit
  • how the tenant can apply to get the deposit back
  • what to do if the tenant cannot get hold of the landlord at the end of the tenancy
  • what to do if there is a dispute over the deposit

Information on Deposit Protection Schemes


Deposit Protection Service (Custodial and Insured)

Telephone: 0844 4727 000



Telephone: 0844 980 0290


Tenancy Deposit Scheme


Telephone: 0845 226 7837